PD is what most people call me, it is an abbreviation to my full name, Prasad Deshpande. By profession I’m a IT Service Management specialist and a traveler by nature. I also love to read and write through my diary and blogs.
I completed my Engineering from University of Pune in 2011 and schooling from State Board of Maharashtra. I’m currently working as Assistant Practice Lead – ITIL in Velocity Technology Solutions, Inc. I’m learning in the industry for more than 5 years now and will be looking forward to acquire more knowledge through people and organizations.
I am ITIL® V3 Intermediate SO Certified, ITSM ISO/IEC 20000 Certified as well as PMP Trained. Working in areas of Service Operations, Process Improvement, DC/Infrastructure Projects, Internal Audit and Business Process Consulting with close relation with customers satisfaction and Incident/Change/Problem Management.
Currently Leading a team 6 Critical Incident Managers in global service environment, ITIL Process consultant, Internal Audits and DC Project Management. Strong areas are Service and Management Reporting, Documentation, clear concepts, Communication and interpersonal skills.
I’ve driven many initiatives to keep everyone on toe to support customer and maintain themselves in market. Love to learn new methods and technologies. I would love to work in competitive environment where my potential is well utilized. I love my work and wanted to lead the service industry with integrative and simplified way.
I always look forward to engage with people to learn more and to work more. I would also love to participate in any travel opportunity as well as any event as such. Please let me know how can we associate for betterment.